Privacy Policy
Effective Date: 4th October 2024
Last Updated: 4th October 2024
1. Introduction
Hayleys Fentons Smart Facilities ("we," "our," or "us") operates the Hayleys Fentons Smart Facilities mobile application (the "App") to provide facility management services for residents, building managers, technicians, and supervisors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the App.
2. Information We Collect
We may collect and process the following types of information:
- Personal Information: When you register or interact with the App, we may collect personal information, such as:
- Full Name
- Contact Information (Phone Number, Email)
- National Identification Number (NIC)
- Address
- Apartment Details
- Usage Data: We collect information about how the App is accessed and used. This may include:
- Device Information (e.g., device type, operating system)
- Log Data (e.g., IP address, access times, pages visited)
- App Performance Data and Bug Reports
- Resident and Facility Data: For the app’s functionality, we may collect and store data specific to the resident’s facilities, including:
- Apartment utility usage data (gas, water, electricity)
- Work orders, maintenance requests, and incident reports
- Visitor logs and access requests
3. How We Use Your Information
We use the collected information for various purposes, including:
- To facilitate the app’s core services and provide personalized experiences.
- To process and manage work orders, incidents, and visitor logs.
- To communicate with you regarding app updates, notifications, and support.
- To monitor, analyze, and improve the app’s performance and functionality.
- To protect the app against unauthorized access and potential security threats.
4. Data Sharing and Disclosure
We may share your information with:
- Hayleys Fentons Staff: Authorized personnel, such as building managers, supervisors, and technicians, for facility management purposes.
- Service Providers: Third-party providers that assist in the app's operation, maintenance, or data analytics.
- Legal Compliance: When required by law or to protect the rights, property, or safety of Hayleys Fentons and its users.
We do not sell, rent, or trade your personal information to third parties.
5. Data Security
We implement a variety of security measures to safeguard your information:
- Data encryption (in transit and at rest) to protect your personal information.
- Access controls, such as authentication and authorization, to secure data.
- Regular security assessments to identify and mitigate potential risks.
While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the information is no longer needed, we will securely delete or anonymize it.
7. Your Data Protection Rights
You have certain rights regarding your personal data, including:
- Access: The right to request copies of your personal data.
- Rectification: The right to request correction of any inaccurate information.
- Erasure: The right to request deletion of your personal information under certain conditions.
- Objection: The right to object to processing your data in certain situations.
To exercise these rights, please contact us at support@inwed.lk.
8. Children's Privacy
The App is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.
9. Changes to This Privacy Policy
We may update our Privacy Policy periodically. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this Privacy Policy regularly for any updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: